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Address:
TopHat Teacakes, 150 Rectory Road, Gateshead, Tyne & Wear, NE8 4RR

Company Registration No:
08458410

Trademark No:
UK00003021619

VAT Registration No:
170336723

Privacy

  1. At TopHat Teacakes we are committed to protecting your privacy. We handle all the information collected lawfully and in accordance to the Data Protection Act 1998.
  2. No credit/ debit card details are stored by TopHat Teacakes LTD.
  3. The information we do collected about you includes: your name, address, phone number and email address. This information is collected at the time of ordering and will be held securely. Any information collected by TopHat Teacakes will only ever be used for sending future offers or promotional item by TopHat Teacakes.
  4. No information collected by TopHat Teacakes will ever be passed on to any other company.
  5. Your details will be automatically added to our mailing list. If you do not wish to receive any offers or promotional material then please email us at enquiries@tophatteacakes.co.uk then we will remove you off our mailing list.
  6. If you do have any questions or comments about our privacy policy, please email us at enquiries@tophatteacakes.co.uk.

Terms & Conditions

At TopHat Teacakes we provide our goods to you subject to the following terms & conditions. If you browse or purchase any goods from the TopHat Teacakes website (www.tophatteacakes.co.uk) you legally accept the following conditions. Please take time to read them, thank you!

We reserve the right to revise or amend any of the terms & conditions of the TopHat Teacakes website at any time without notice to you, therefore it is your responsibility to check regularly to determine whether we have changed the terms & conditions.

If you have any questions about our terms & conditions please do get in touch by emailing enquiries@tophatteacakes.co.uk

1. About Us

1.1

This website is owned and operated by Top Hat Teacakes LTD ('we', 'us', 'our'), a limited company, registered in England and Wales under the company number: 08458410 having our registered office at 150 Rectory Road, Gateshead, Tyne & Wear, NE8 4RR. Our VAT Number is 170336723. We trade under the name 'TopHat Teacakes'. Our trademark number is UK00003021619.

1.2

Our Website is only intended for use by customers resident in England, Wales, Scotland and Northern Ireland (the United Kingdom).

2. How we Communicate to You

2.1

You agree that email and other electronic communications can be used as a long-distance means of communication and acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.

2.2

We will contact you by email or provide you with information by posting notices on our Website.

3. Eligibility to Purchase from our Website

3.1

To be eligible to purchase the Goods on this Website and lawfully enter into and form contracts with us, you must be 18 years of age or over and legally capable of entering into a binding contract. You must also be able to provide full details of a delivery address in the United Kingdom.

3.2

If you are under 18, you may only use our website in conjunction with, and under the supervision of, a parent or guardian. If you do not qualify, you must not use our Website.

4. Our Pricing

4.1

The prices of our goods are clearly quoted on our website next to the picture and description of good. We reserve the right to change any of the prices at any time.

4.2

Prices for delivery of goods are quoted for delivery in the United Kingdom (UK mainland, Northern Island, excluding the Channel Islands and Isle of Man) unless otherwise specified.

4.3

Unless otherwise stated, the prices quoted include VAT but exclude delivery costs which will be added to the total amount prior to payment being taken. Details of our delivery charges can be located on our website in the delivery section.

5. How we take Payment

5.1

We use PayPal as a payment system. You do not need a PayPal account to pay for your goods. PayPal is a secure and easy way to process payments. All major credit and debit cards are accepted by PayPal. NO credit or debit card details are stored by TopHat Teacakes.

5.2

Once you have filled in your order form on our website you will then be redirected to PayPal where you may pay for your order via a credit or debit card or PayPal account. You do not need a PayPal account to fulfil your order, nor do you need to create an account. Once we receive payment confirmation from PayPal we will then process your order.

5.3

Payment will be debited and cleared from your account before any goods are dispatched to you. You will receive two automated emails: One when your order has been processed by PayPal, a second when we have dispatched your order.

5.4

We shall contact you via the email address supplied should any problems occur with payment.

5.5

Ownership of the Goods will only pass to you when we receive full payment of all sums due in respect of them including VAT and the cost of delivery.

6. Delivery of Your Order

6.1

The Goods will be delivered to you at the address you provided during the order process which may be an address other than the billing address.

6.2

We use Royal Mail as a carrier. Our standard delivery service is 'Royal Mail Signed For 1st Class' (NOT next day guaranteed). Please do examine the goods on arrival. All orders will require a signature on delivery, you must examine the Goods before you sign for it. All goods are sent using a premium Royal Mail service to limit the amount of time in transit, please ensure there is someone present at the delivery address to receive the order to ensure the time spent in transit is minimised.

6.3

All Goods must be signed for by an adult aged 18 years or over on delivery.

6.4

Any dates quoted for delivering the Goods are approximate only.

6.5

We shall not be liable for any delay in delivering the Goods, however caused.

6.6

For Christmas deliveries, we recommend that you check our website for the last date of delivery. We will endeavour to dispatch all Goods that are in stock within 48 hours. However, we cannot guarantee delivery by 24th December.

6.7

The Goods will be at your risk from the time of delivery.

6.8

Do double check you supply the correct payment and delivery details as we cannot accept responsibility for an order being delayed as a result of incorrect or invalid payment details. Failure to supply the correct details will result in you order being delayed until you give us the correct details.

6.9

We currently only deliver to the United Kingdom. This included the U.K. mainland and Northern Ireland. This DOES NOT include the Channel Islands and the Isle of Man.

6.10

Please find more information about delivery details and P&P costs on the delivery webpage.

7. Cancellation of Order and Returns

7.1

In accordance with the Distance Selling Directive (2000) you may cancel your order any time without reason within 7 working days of delivery. Should you wish to cancel your order and receive a refund please email enquiries@tophatteacakes.co.uk to confirm this and return the complete packaged items to TopHat Teacakes, 150 Rectory Road, Gateshead, Tyne & Wear, NE8 4RR.

7.2

Please be aware that you will be liable for any postage costs incurred as a result of returning any items to the return address. You are also required to obtain a proof of postage as you send the item back.

7.3

At TopHat Teacakes all our chocolate teacakes and gifts are dispatched in perfect condition. We also take the utmost care in wrapping and packaging them to be sent to you. However, in the unfortunate case that your chocolate teacake products are damaged in transit by circumstances under our control then we will be happy to replace them for you. Please return the damaged goods to TopHat Teacakes, 150 Rectory Road, Gateshead, Tyne & Wear, NE8 4RR. Once we have received the items we will send you out a replacement product. If you have any questions please email enquiries@tophatteacakes.co.uk.

8. Our Intelectual property

8.1

Please respect all our intellectual property rights, including copyright, trademarks, names and logos used in relation to our website which are all owned by or controlled for these purposes of Top Hat Teacakes LTD. Nothing in these terms confers any license or right under any of our trademarks, names or logos or those of any third party. You may not use any Top Hat Teacakes LTD logo or other proprietary graphic or trademark without express written permission from us.

8.2

We reserve the right to issue legal proceedings against any persons who copy any text, photographs, images, graphics, logos, button icons, trademarks or any part of this web site.

8.3

The content of our website is and remains the property of Top Hat Teacakes LTD.

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